Axon Scientific and First BASE Laboratories are one!
Come 1 January 2018, Axon Scientific Sdn. Bhd. and First BASE Laboratories Sdn. Bhd. will be officially integrated into a single entity Apical Scientific Sdn. Bhd.
You can anticipate a more comprehensive range of products and services under one roof. We will also move forward in developing more value-added services to cater to your increasingly diverse research needs.
This is in line with our vision to be your preferred partner in life science research.
Frequently Asked Questions about the Integration
How will the integration affect me?
Effective from 1 January 2018, your account will be handled by Apical Scientific. All Standing Orders will also be transferred to Apical Scientific at no additional cost. There are no actions required from you.
For a start, your existing flexi-package can continue to be used to purchase 1st BASE and Axon Scientific products (Terms & Conditions apply). You will continue to receive support from our Sales, Customer Care and Technical Support teams.
With this integration, you will be able to enjoy a broader range of products and services such as the following:
- Laboratory Services
- Sanger Sequencing Services
- Next-Generation Sequencing Services
- Molecular Biology Services
- Fragment Analysis
- Peptide Synthesis
- Antibody Production
- Proteomics Services
- Metabolomics Services
- Distributed Products
- Biochemicals
- Buffers & Reagents
- Cell Culture Consumables
- HPLC
- Immunology
- Instruments
- Molecular Biology
- Oligonucleotides & Probes
- Leading Brands/Agencies
- 1st BASE
- Abnova
- Covaris
- Cusabio
- Eppendorf (Cell Culture Consumables)
- Favorgen
- GeneTex
- Integrated DNA Technologies
- Nacalai Tesque
- Novogene
- Polyplus-transfection
- Tokyo Chemistry Industry
- Toyobo
- Watson
You may visit www.apicalscientific.com for the complete range of products and services that Apical Scientific offers. Alternatively, you may wish to speak with your assigned Product Specialist for more information.
What are the benefits I get to enjoy from this integration?
Now with the expanded team and upgraded infrastructures in facilities, laboratories and IT (updated database), we bring together the team's expertise and the new infrastructures so we are stronger and able to provide world class services to you!
How do I place an order?
You may send your orders and enquiries to our designated email accounts as follows:
For Specific Service & Product Enquiries
Sanger Sequencing and Fragment Analysis: sequencing@apicalscientific.com
Molecular Biology Services: mbs@apicalscientific.com
Next-Generation Sequencing Services: ngs@apicalscientific.com
Oligonucleotides and related product enquiries: oligo@apicalscientific.com
For all other Service & Product Enquiries: custcare@apicalscientific.com
Who will be serving my account?
We will make every effort to ensure that this transition will be a seamless one.
The assigned Product Specialist for your account will get in touch with you soon!
Why is there a need for this integration?
The objective of this move is to fully leverage on our capabilities in Sales, Customer Care, Distribution and Logistics, Manufacturing and Marketing to strengthen our organization and enable us to serve our customers better. Now we have a bigger and better team to serve you!
What will happen to my 1oo account and reward points?
There will be no changes to your points accumulation and redemption. Please continue to place your DNA sequencing orders online to earn points.
If I have feedback or technical enquiries on the services and products, who should I contact?
Our team of technical support comprises of professionals with qualifications specialized in Molecular Biology Services, Immunology and Cell Culture. We are proud of our ability to deliver rapid, reliable and high quality support to our researchers.
For feedback or technical enquiries, you may send them to support@apicalscientific.com or call us at +603- 8943 3252.
Will there be any price adjustment or promotion?
From January 2018, we will be launching exciting promotions from Apical Scientific. Do keep a lookout for it!
Do be assured that any price adjustment is not a result of the integration. However, pricing is subjected to yearly adjustment. You may check with our Sales team regarding any pricing information.
Will the integration affect delivery and samples collection?
With the expanded team of customer care and delivery, rest assured that our service level maintains and will only improve to serve you better!
Will there be a new website?
The consolidated website is ApicalScientific.com. Visitor who goes to axonscientific.com and firstbaselab.com will be redirected accordingly.
Still have questions regarding the integration? You may contact us at +603-8943 3252 or via email at custcare@apicalscientific.com.